Terms of Service

1. Eligibility and agreement

You must be at least 13 years old. Children under 13 must not register or use the service. If you are below the legal age of majority where you live, you must have permission from a parent or guardian who can agree to these Terms. By creating an account, you accept these Terms and acknowledge the Privacy Policy. We record the policy version and your eligibility confirmation.

You must provide accurate account information and keep your sign-in credentials secure. Do not share access, impersonate another person, or register on behalf of someone without authorization. Contact proofascentservice@gmail.com if you suspect unauthorized access.

2. What the service does

ProofAscent helps you plan goals, schedule work, save evidence of progress, and request Atlas AI coaching. AI responses, skill assessments, scores, and certificates are informational and may be incomplete or incorrect. They are not accredited qualifications, guarantees of employment or earnings, or professional legal, medical, financial, or immigration advice. You remain responsible for decisions and for checking important information.

3. Your content and ownership

You retain ownership of your uploads, portfolio, and other content. You give us a limited license to store, secure, transmit, and process that content only as needed to provide the service you request. This includes providing relevant content to a service provider when you request AI analysis. We do not sell your content or use it to train AI or machine-learning models.

Only upload content you have the right to use. Avoid confidential third-party materials, identity documents, passwords, payment-card details, or unnecessary sensitive information. Your Proof Vault is private by default. A certificate or file you download and share yourself is outside our access controls.

4. Fair use, security, and plan limits

Your plan controls AI requests, attachments, storage, and other features. Limits are enforced by the server and reset on a server-owned UTC schedule, not your profile timezone. Do not circumvent limits through modified requests, automated scraping, multiple accounts, spoofed identities, proxy rotation, or any other abusive method. Do not attempt unauthorized access, exploit vulnerabilities, interfere with the service, distribute malware, or conduct denial-of-service attacks.

We may rate-limit, suspend, or terminate an account or restrict a connection when reasonably necessary to stop abuse, protect users, comply with law, or enforce these Terms. Where practicable and safe, we will explain the reason and offer an appeal through support. A restriction does not override nonwaivable consumer rights or a refund required by law.

5. Subscriptions and automatic renewal

Free access has no subscription charge. Paid plans are billed in USD monthly or yearly at the amount shown before purchase, plus any disclosed applicable taxes. Monthly plans are Builder $19, Pro $29, and Apex $49. Annual prices and discounts are shown in checkout. We will not charge until you explicitly authorize the purchase through our payment provider.

Subscriptions automatically renew at the disclosed recurring price and interval until canceled. The checkout must disclose the amount, renewal interval, and cancellation method before payment. Changes to recurring prices will be communicated before they take effect as required by applicable law. A subscription is not created merely by clicking a disabled or unconfigured payment button.

6. Cancellation and refunds

Cancel future renewal through Workspace → Membership using the billing-management link, or email proofascentservice@gmail.com if you cannot access the billing portal. Cancellation does not require completing surveys, accepting retention offers, or contacting sales. Unless a refund or applicable law requires otherwise, access continues until the paid period ends. Our Refund & Cancellation Policy is part of these Terms.

You may request a discretionary refund within 14 days after a subscription payment only if no paid AI processing has been successfully used during that paid period. Free-plan activity and failed AI requests do not disqualify you. This condition never limits statutory cancellation or refund rights, remedies for unauthorized charges, or other mandatory protections.

7. Copyright and infringement reports

Send copyright complaints to proofascentservice@gmail.com with your contact information, identification of the work, the location of the allegedly infringing material, an explanation of your authority, a good-faith statement, an accuracy statement under penalty of perjury, and your signature. We will review reports, may remove or restrict content, and may terminate repeat infringers where appropriate.

This is an infringement-notice contact, not a claim that a designated DMCA agent has been registered with the U.S. Copyright Office. No DMCA Safe Harbor registration is presently represented. We may ask for clarification and will preserve any applicable lawful counter-notice or dispute process.

8. Disputes, individual arbitration, and opt-out

First contact proofascentservice@gmail.com describing the dispute and requested remedy. Either party may request a good-faith informal resolution period of 30 days; this does not prevent urgent relief or legally required filings.

To the extent enforceable under applicable law, unresolved disputes may be submitted to individual binding consumer arbitration rather than a jury trial or class arbitration. The Federal Arbitration Act governs the arbitration agreement where applicable. Arbitration must use a mutually agreed independent provider applying consumer protections, with remote participation or a location reasonably convenient to the consumer. We pay any costs that applicable law or the provider’s consumer rules require us to pay. If no suitable provider can be agreed or this provision is unenforceable, the competent courts remain available.

You may opt out of this arbitration provision within 30 days of first accepting these Terms by emailing your account email and a clear opt-out request to proofascentservice@gmail.com. To the extent lawful, each party brings claims individually, not as a plaintiff or member in a class or representative action. This waiver does not remove nonwaivable rights.

Small-claims cases, complaints to regulators, remedies that cannot lawfully be waived (including certain public-injunction claims), and permitted urgent protective relief are not barred. A court may decide whether this clause is enforceable. These Terms do not categorically prevent you from suing or contacting authorities.

9. Applicable law and venue

Mandatory consumer laws of your place of residence continue to apply. Other issues are governed by the law that applicable conflict-of-law rules designate; where lawful and relevant to the operator, Taiwan law applies. No U.S. state of incorporation or exclusive U.S. city is claimed because the operator is an individual in Taipei and no U.S. company has been registered. Any court proceedings must be in a court with lawful jurisdiction, subject to consumer venue rights.

10. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED SERVICE, COMPLETE SECURITY, PERFECT AI ACCURACY, OR A PARTICULAR CAREER RESULT. THESE DISCLAIMERS DO NOT EXCLUDE WARRANTIES OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING FROM THE SERVICE IS LIMITED TO THE GREATER OF US $100 OR THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE. WE ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL LOSSES TO THE EXTENT LAWFULLY EXCLUDABLE.

This limitation does not apply to fraud, willful misconduct, liabilities that applicable law prohibits limiting, or mandatory consumer remedies. Some jurisdictions do not allow parts of these limitations; in that case only the lawful portions apply.

12. Changes, termination, and contact

We may update these Terms with a new effective date and give notice of material changes. Where required, we will seek renewed agreement. You may stop using the service and cancel renewal at any time. Provisions that by their nature survive termination continue to apply. If one provision is unenforceable, the remaining lawful provisions remain effective.

Questions, privacy requests, infringement reports, refunds, and complaints: Ruby Chen, Taipei, Taiwan; proofascentservice@gmail.com. This email is the current public contact. A public business mailing address has not yet been designated. Nothing here claims approval by a regulator or guarantees enforceability in every jurisdiction.